Troubleshoot OnlinePrinter

Problem

Solution

Error message saying that the program can't be run on your type of processor or operating system.

You probably have a 32-bit operating system and need to download another installation program. Please contact customer support.

Problem

Solution

Error message saying "Java runtime dll is missing".

Download and install the necessary program library. Download

Problem

Solution

The program does not start. (Mac only)

Go to System preferences > Security and privacy and click "Open anyway".

Problem

Solution

The program does not start.

Delete the program's working folder and enter new printing settings.

  1. Exit OnlinePrinter.

  2. On PC, go to Local disc (C:) > Users > <your user name> > unifaun.

    On Mac, go to Macintosh HD > Users > <your user name> > unifaun.

  3. Delete the folder called "webprinter or "webclient".

  4. Log in to Unifaun Online.

  5. Go to Settings > Print management.

  6. Click ”Guide – Printer Settings (recommended)” and go through the steps.

Problem

Solution

  • Error message saying "The procedure could not be prepared"

    or

  • No printout and no explicit error message

    or

  • Log file

    [UpdateThread] ERROR com.unifaun.online.printer.UpdateThread  - Failed to update applicationcom.unifaun.client.launcher.UpdaterManifestException: Failed to download manifest

Add the following IP network to the firewall configuration:

193.183.118.0/24

193.183.119.0/24

The support staff might request an information file from you in order to help you solve a problem.

  1. Go to OnlinePrinter by accessing the application via the system tray. Right-click on Unifaun OnlinePrinter > Open.

  2. Choose Archive > Create an information file and save the zip file.

  3. Attach the zip file to an email and send it together with a problem description and your user ID to customer support.

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