Split shipments
A split shipment ships the items in one order in more than one shipment. You split an order by moving its items into separate parcels, then creating a shipment for only some of those parcels.
When to use this
Use a split shipment when the items in an order can't be sent in the same parcel — for example when they don't fit together, when an item needs special padding, or when the items are stored in different locations.
Key concepts
Parcel — an entity that is transported or delivered from one location to another, containing one or more of the order's items
Shipment — a parcel or a collection of parcels grouped together and transported as a single unit
Split shipment — an order whose parcels are shipped in more than one shipment
Create a split shipment
Move an order's items into separate parcels, then create a shipment for the parcels you want to ship together.
Steps
Note
An order can be split only when it contains at least two separate items, and only while its status still allows the order to be edited. An item with a quantity of 2 or more can't be split across parcels.
Go to > and select the order you want to split
In Parcel items, drag an item to Drag a parcel item here or select to add another parcel, using the drag handle to the left of the item
Tip
You can also select Add parcel to create an empty parcel first, then move items into it.
Enter the weight and dimensions for the new parcel
Select the checkbox for each parcel you want to ship together
Select
Note
The button label reflects your selection. It reads when every parcel on the order is selected, and as soon as you deselect one. Deselected parcels stay on the order so you can ship them separately.
Note
The dropdown next to the button contains , which saves the shipment for later instead of shipping it now.
Result
A shipment is created for the selected parcels, and each of those parcels shows a link to the shipment. The unselected parcels stay on the order — repeat the steps to ship the rest of the order in one or more further shipments.
Field descriptions
Required fields are marked with an asterisk. You can't create the shipment until all required fields are complete.
Field | Description |
|---|---|
Description | Free-text label that identifies the parcel in the order |
Weight | Total weight of the parcel, including packaging |
Weight unit | Measurement unit used for the parcel weight |
Length, Height, Width | Outer measurements of the parcel |
Dimension unit | Measurement unit used for the parcel dimensions |
Quantity | Number of units of the item included in the parcel |
Item description | Name or description of the item, used on shipping and customs documentation |
SKU | Stock keeping unit that identifies the item in your own system |
Unit price | Price of a single unit, in the order's currency |
Tariff number | Commodity code used to classify the item for customs |
Country of origin | Country where the item was manufactured or substantially transformed |
Weight | Weight of a single unit of the item |
Returnable | Whether the item can be included in a return |
Related topics
Create order — create an order manually
Edit order — update order information before creating a shipment