An automation changes order data automatically when an order is created or updated. Each automation has a trigger, optional conditions, and one or more actions, and applies to the order channels you select.

When to use this

Use automations to apply the same change to every order that meets a set of criteria — for example tagging high-value orders, overriding a delivery option, or setting parcel dimensions — instead of editing each order by hand.

Key concepts

Trigger — he order event that starts the automation

Condition — a check on order data that must be true before the actions run

Action — a change the automation makes to the order

Priority — the position of the automation in the automations list, which determines the order automations run in

Before you begin

Make sure the order channels you want the automation to apply to are set up.

Related topics

Order channels — configure the connection between nShift Delivery and an external order source