OnlinePrinter
ESSENTIAL |
OnlinePrinter is a printing software for printing labels and shipping documents on a physical printer.
Requirements for Windows
Windows 10 or higher
Local system administration privileges
The installation of OnlinePrinter follows the standards for "Windows Installer". The installation file is currently only available in English.
Download OnlinePrinter for Windows.
Requirements for Mac
MacOS 10.13: High Sierra or higher
Local system administration privileges
Download OnlinePrinter for Mac.
Drag the OnlinePrinter icon to the Applications folder.
Tip
If you encounter problems while installing OnlinePrinter, please refer to Troubleshoot OnlinePrinter.
Go to
> .Click
and follow the instructions.
Caution
If you use Firefox you may receive a message the first time you use the printer software. You must accept to open the link in order for OnlinePrinter to work properly.
If you use Safari you have to allow OnlinePrinter to open when you make the settings as well as each time you print labels and documents.
Problem | Solution |
---|---|
Error message saying that the program can't be run on your type of processor or operating system. | You probably have a 32-bit operating system and need to download another installation program. Please contact technical support. |
Problem | Solution |
---|---|
Error message saying "Java runtime dll is missing". | Download and install the necessary program library. Download |
Problem | Solution |
---|---|
The program doesn't start. (Mac only) | Go to System preferences > Security and privacy and click "Open anyway". |
Problem | Solution |
---|---|
The program doesn't start. | Delete the program's working folder and enter new printing settings.
|
Problem | Solution |
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Error message saying that the program doesn't show. | Click . |
Problem | Solution |
---|---|
| Add the following IP network to the firewall configuration: 193.183.118.0/24 193.183.119.0/24 |
The support staff might request an information file from you in order to help you solve a problem.
Go to OnlinePrinter by accessing the application via the system tray. Right-click on OnlinePrinter > Open.
Choose Archive > Create an information file and save the zip file.
Attach the zip file to an email and send it together with a problem description and your user ID to technical support.