E-mail pre-notification
PLUS
With e-mail pre-notification you can send advance information to your customer about a shipment.
In addition to shipment information, the notification contains a traceable package ID and often contact information to the carrier.
With branded e-mail pre-notification you create notification templates with e.g. your company's logo, an offer or an ad.
You can add a message to the receiver.
The receiver’s country decides the language used in the message. Available languages are Swedish, Finnish, Danish, Norwegian, English and German. English is used when official language is missing.
If you use the article directory you can choose to include information about articles in the e-mail. This might replace a packing slip.
You can use pre-notification with standard printing and printing favorites.
For using pre-notification through APIConnect, please refer to the REST API documentation. For OnlineConnect, please refer to the XML file specification.
E-mail pre-notification - Standard printing
Go to > and enter your shipment details.
In the Options section, check the Pre-notification (e-mail) box.
You can type a personal message in addition to the general text used in the notification. Use pipe characters, (|), for line breaks.
If you use branded e-mail pre-notification, select a template.
Click .
E-mail pre-notification - Printing favorites
Go to > .
Click , or followed by
to the left of an existing printing favorite.For a new printing favorite, enter details as instructed for printing favorites.
For both new and existing printing favorites, go to the Service and addons section and click .
Scroll down to the Options section and check the Pre-notification (Email) box.
You can specify whether the information should be hidden, locked or selectable.
You can type a personal message in addition to the general text used in the notification. Use pipe characters, (|), for line breaks.
If you have branded e-mail pre-notification, select a template.
Go to > to use the printing favorite with e-mail pre-notification for a shipment.
You can add e-mail pre-notification to an existing printing favorite for a single shipment.
Go to > .
Select printing favorite by clicking
.On the page Print - shipment and addons, in the Options section, select Pre-notification (E-mail).
The setting is not saved in the printing favorite.
Example:
Branded e-mail pre-notification
PLUS ADDON
With branded e-mail pre-notification you create templates for the notifications that are sent to your customers.
A template can contain, for example, your company's logo, an offer or an ad.
Go to > .
Click .
The E-mail sender name is the name, e.g. your company name, that will be visible for the receiver.
You can upload two images, one as header and one as footer. The recommended image size is 930 x 150 pixels. Maximum file size is 100 kB.
Click to create the template.
Select a Track & Trace template to link your e-mail pre-notification template to a branded Track & Trace template.
Click to see what the notification template looks like.
Example:
If you want to show, edit or delete an e-mail template, use the search function.
A default pre-notification template can be set on account and profile group level.